Pulp Casino - The player's withdrawal is delayed.

Waiting over 3 months for withdrawal of 600 and 312 gbp keep getting same response sorry delays out of our hands due to audits from the banks, hindereds of other users reported the same issue

Hello vixta93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pulp Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi verified months ago as my first withdrawal was fine and received within a week (seems this is common with pulp) and any further withdrawals do not get paid I only played with my actual deposits and both my withdrawals say successful pending approval

Thank you vixta93 for all the information. I will now forward your complaint to my colleague Stefan who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I’m not holding my breath there are hundreds of people waiting for refunds from this company

Dear vixta93,

I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Pulp Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Pulp Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can she expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear vixta93,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan