Pulp Casino - Player’s withdrawal hasn’t been processed.

I whit for my withdraw for more then 18 days and nothing and when I try to ask them about they told me they have a problem on the financial department and I need to wait another week.every week they told me same thing you need to wait another week

Dear r0bytzu01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I pass the KYC Verification because you can’t do any withdrawals and no I didn’t make any success withdraw because this was first time when I played on they site

Thank you very much for your reply, r0bytzu01. Have you accumulated your winnings with or without an active bonus?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I accumulate all wining with out of any bonuses and the withdraw is not processed because they saying have problems with financial departament but will resolve the issues soon.when I get in touch with them all the time they told me next week but this happen from 3 weeks ago

Thank you very much r0bytzu01 for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, r0bytzu01,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Pulp Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Pulp Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Please, be informed your withdrawal is pending now. Our payment partners have notified us that there are delays in processing the payments due to recent audits of the banks from the card networks. We are very sorry for the delays. As compensation, we can add an extra bonus to your bonus balance. We will try to resolve this issue in the nearest time. 

Hi there this answer I still received on the last 4 weeks is like a story all time when I get in touch with them they give me this answer.every week when I ask regards my withdraw they say next week but I what now from 5 weeks

Dear r0bytzu01,

I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal, or an update.

Let's stay patient and positive, and provide the casino with some more time to process your withdrawal request.

Please, let us know as soon as you receive the payment.

If there is no progress for a long time, I will ask the casino for an update again.

I still don’t receive nothing from them and know they don’t answer me when I try to get in touch with them

Dear Pulp Casino Team,

Could you please provide us with an update on the player's withdrawal? What is the estimated time frame for processing it?

We would like to ask Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear r0bytzu01,

Since we have not received any response from the casino regarding the issue for a long time, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru