Pulp Casino - Player's withdrawal has been delayed.

i made 3 withdrawal requests about a month ago and I am still waiting for them to be sent all they keep telling me is that there has been a bank audit that is why it’s delayed but they told me that when I made the requests I keep emailing them everyday for an update and they say the same thing which is they are still waiting for confirmation from the finance department personally I just don’t think they want to pay me my winnings

Dear Consi89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi yes I have made successful withdrawals before and I have passed the kyc verification and I used my own deposited cash with out a bonus to accumulate my winnings thanks

They say the situation is out of their hands but when I log in to the casino I can see people getting wins so I know that they just don’t want to pay me

Thank you for your reply, Consi89. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Moreover, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Consi89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hi my withdrawals are still saying pending but I requested them over a month ago now and nothing seems to be happening and now when I email them for an update I get no response

Thank you very much Consi89 for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Consi89,

I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Pulp Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Pulp Casino Team,

Could you please state the reason why the player's withdrawals have not been completely processed yet, and what is the estimated time frame for processing the payments?

Thank you in advance for providing the information.

We would like to ask Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Consi89,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru