HomeComplaintsPulp Casino - Player’s withdrawal has been delayed.

Pulp Casino - Player’s withdrawal has been delayed.

Amount: €955

Pulp Casino
Safety Index:Very low
Submitted: 28 Feb 2022 | Case closed : 14 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from United Kingdom is having difficulties receiving their funds. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Hello,


My withdrawal has now been processing for 9 days and still waiting, I'm getting some communication from them but not much just them saying it takes 5-7 working days. And that it is a priority of there's which I'm not to sure if I believe, I'm just very concerned after reading some reviews and other complaints that it's happening to a lot of other people. Is there anything you can do to help me.

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2 years ago

Dear Jambe00000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

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2 years ago

Dear Jambe00000,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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