Pulp Casino - Player's struggling to withdraw his winnings.

Put in a withdraw for £2000 but they say there was a problem with how i won and now they will not answer to me

Dear Dale,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

Did the casino clarify what the problem was? Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I will be waiting for your reply patiently.

Best regards,

Kristina

Thank you for your email, Dale. Did the casino mention any specific reason for blocking your account? When exactly did you request your withdrawal? Have you made any successful withdrawals before?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

No there was no problem but then they will not get in touch with you and then say it’s been paid when it hasn’t

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Also, you still haven't sent me any communication between you and the casino that I requested in my first reply. Thank you in advance.

that was received by them which didn’t get paid and the day after blocked my account and then nobody would reply to my emails it hasn’t been paid they have said it was paid Friday but it hasn’t

Thank you very much dalezapater81 for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Dale,

I will assist you from now on with your complaint. I went over the case and will try to help you resolve your withdrawal issue.

Dear PulpCasino team,

can you please provide further insight into the situation?

We would like to ask Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

This is just wrong they are blaming people in the middle of a war

Hello Dale,

Has there been any development in your case?

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I am very sorry I couldn't help more, and I sincerely hope you won’t come across a problem like this again.

 

The casino can reopen this complaint anytime.