dmr2103's reviews

Casino Guru

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11 months agoOriginalTranslation
I used a bonus on this site. The 2nd deposit bonus and won something.
I didn't realize that this had a 10x max cashout.
70% with no low wager means 10x max cashout on the bonus?
That's how it was in my case and these are not fair conditions for me! To me this looks like deliberate deception and that's why I can only give this site a bad rating! It's not 100% clear to me from the bonus terms themselves. By the way, Guru incorrectly advertises this casino as unlimited!
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  • Quick verification
  • Fast payout
  • opaque bonus conditions
Automatic translation:
Wanted Win Casino
8 months ago
Dear dmr2103,

Thank you for your feedback regarding your recent experience at our online casino. We value your input and aim to address your concerns promptly.

Regarding the 2nd deposit bonus and the 10x max cashout limit, we apologize for any confusion. This limit is in place to ensure responsible gaming and prevent misuse of our bonuses.

We are committed to improving transparency in our bonus terms and will review our promotional materials accordingly. We will also investigate any discrepancies in advertisements to ensure accuracy.

We appreciate your feedback and apologize for any frustration caused. If you have further questions, please contact our customer support team.

Thank you for choosing us.

Best regards,
Wanted Win Casino
2 years agoOriginalTranslation
Good selection of games. promos quite good. Unfortunately complicated and rigid verification process. Not interested in solving the problem. Closed the account. It was only about 100€. I would advise against playing there.
  • Game offer is large
  • Promotions are good
  • Unhelpful support
  • Not very customer friendly
  • More trouble than fun
Automatic translation:
Trustpilot_flash_alt
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