rafael676's reviews

Casino Guru

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2 years agoOriginalTranslation
So I was allowed to deposit 20 euros at Rant Casino and win 200 euros.
I was previously allowed to receive 20 free spins with a profit of 17 cents.

I played about 3 hours with the 20 euros and made a turnover of 1000 euros.
Afterwards I could not pay out due to a technical error, because the bonus balance was still on the bonus balance
the wagering requirements have been met at least 30 times.

I was outraged and gambled away the money.

I assume that such matters always happen against players with small budgets to exploit them.

Furthermore, the live shows have significant errors. I was allowed to miss a lot of big wins because the credit was booked back to me again and again and the stake was not accepted.

Overall, I give the casino a rating of 3 satisfactory, but only if you don't want any money at all. 0.-

Just hate and anger as usual. When will we ever find a casino without lies and normal payment processes. On my second time on April 16, 2022, funds were not paid out to me due to a technical fault. I warn about casinos that don't want to pay out the funds to players with low bets.
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  • game selection
  • Live show glitches
  • No payment
Automatic translation:
2 years agoOriginalTranslation
I was allowed to have the most horrible experience with this casino. I won €10,000.00 which just wasn't paid out to me. For a full two months, the verification incl. Payout request lasted. After that, my account just got blocked. Rembrand, on the other hand, paid me €500.00 that I won.

- Following Casino Sieger's reply to Casino Guru: I made the contact via email. No reply received yet.
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  • Nothing I was let down
  • €10,000.00 -
Automatic translation:
Casino Sieger
2 years ago
Dear rafael676,

Thank you for taking the time to leave this review.

We are very unhappy that you didn't have a nice experience in our casino as this is something we don't want for our players.

Since I'm not able to access your account we would like to ask you to send us an e-mail to support@casinosieger.com as we would be more than happy to look into your case.

A nice experience is very important to us and we would be really happy if we would be able to check what went wrong with your verification process.

Best regards
Customer Experience Team
2 years agoOriginalTranslation
So I was allowed to win relatively large sums of money twice at Wild Pharaoh Casino. The funds were not paid out. Wild Pharao Casino does not offer Trustly Pay (direct banking). The withdrawal request should take 3-5 days. I had to wait 6 days. On the 6th day I was able to determine that the forthcoming payment was not carried out. My username is Rafael676. In the end and based on positive experiences at other casinos like Masonslots etc I was just offended and canceled the withdrawal and threw the money out the window. However, I believe that the psychological approach they are trying to take with this method is to make the user wait until they lose their composure. I was already allowed to have a bad experience at Casino Sieger, this casino didn't even verify my account and I didn't see anything from the €10,000.00.
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  • Really nothing
  • No payouts
Automatic translation:
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