They have very limited VIP agents so emails can take 3-5 days to be replied. Live chat can only help with simple requests.
There is no positive to playing here.
- The positive is there are plenty of other casinos to choose from. Don’t choose this one.
- VIP players get treated terribly.
- Extremely slow withdraws.
- No direct contact with VIP managers. You will deal with a different one all the time even if you address your email to a certain one.