UPDATE 8/11/23: I have now emailed them the document they need over 15 times from two different email addresses and they continue o say they have never received it. Whenever I email them about this, I get a canned response that has nothing to do with my email. No one has reached out to me. THIS PLACE IS A SCAM!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT DEPOSIT HERE OR GOSSIP SLOTS. I will write this loss off as I am sick and tired of the complete and utter disrespect and non-existent customer service.
UPDATE: I have won again, however, since I have used a credit card since my last win, I now have to include a handwritten letter authorizing all deposits with a signature and date next to my card(s) on the same photo. This is ridiculous. Plus, for my next two withdrawals, they must be by bank wire. All these hoops and bank wire fees aren't worth the piddly amount I'm trying to cash out ($270). I will NEVER again play at this site or it's equally obnoxious sister site Gossip Slots. Same drill there.
I won $1200 on my maiden voyage. The playthrough was super high so it took awhile. When playing slots, you have to keep starting over at the first screen and scrolling down from there, which is a pain.
On the bright side, the KYC process was quick, customer service was excellent and I was paid out in 2 business days.