Thank you for sharing your concerns, and I genuinely apologise for the delays you've experienced. To expedite the withdrawal process, completion of the verification and KYC steps is essential. We appreciate your cooperation in providing the necessary documents.

I want to assure you that your documents have been submitted, and your withdrawal request has been forwarded to our accounts team. I'll personally follow up to expedite the processing in the next few days.

Thank you for your understanding, and if you have any further questions or need assistance, feel free to reach out directly.

Best,
Victoria