I was playing throughout 2020 and made several withdrawals. The problem was when I won 15,640.20 they made me verify the account again and they were giving me the runaround. After I sent all the documents, they told me that they were making a manual adjustment to cancel the bet and they unilaterally closed my account, claiming identity theft, which is not true. I have been calling the casino for almost 4 years and they do not want to give me information. Basically, they tell me that it is in the legal department. I am disappointed since they deny me money that is mine, which of course, as it is a juicy prize, they invented Kafkaesque excuses not to pay, and now they do not even give me information about it. I received an email that told me that they approved my withdrawal and I ask them about it and they do not want to give me information.