3 weeks agoOriginalTranslation
I have paid thousands of euros and when I once won €1300 I wanted to cash it out. The first time I had to wait 24 hours and then they said I had to gamble away the rest of the amount first. I did that and made another withdrawal, but it was rejected again after 24 hours. The support chat claimed it was an error and I should try again to make sure it works this time, so I made another withdrawal and they assured me that my money would be sent to my account. After the weekend it was the same rubbish! The 4th time I was in the chat and insisted on help and again excuses that the payment system had problems and this time it would work. The 5th time I insisted in the chat that I would get real help and no excuses! She then wrote me strange questions and claimed she wanted to help me so that I didn't lose my life with the casino and closed my account! Now eo is my money?!?! I'm going to court!!!!
- I was not paid out and after the 5th attempt I was even released!
- 1300€ that were stolen from me!!!
Automatic translation:
BDM Bet Casino
3 weeks ago
Hello, Manulghr!
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.
After successful verification, your funds have been processed. Withdrawals can take up to 5 banking days to reach your account via bank transfer.
Thank you for your understanding.
Best Regards,
BDMbet Team
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.
After successful verification, your funds have been processed. Withdrawals can take up to 5 banking days to reach your account via bank transfer.
Thank you for your understanding.
Best Regards,
BDMbet Team
