3 years ago
A deposit that should have taken 30 minutes to be credited to my balance still hasn't been credited after 7 hours. Customer service is unresponsive.
ETA: in response to the casinos response, I did confirm the deposit. It’s been two days, deposit still hasn’t been credited, customer service wasn’t responding on chat when I last tried and I haven’t received any replies to my email. TERRIBLE service. Won’t be depositing here again.
ETA: Thank you, Oliver. I have edited my review thanks to your attention to this matter.
ETA: in response to the casinos response, I did confirm the deposit. It’s been two days, deposit still hasn’t been credited, customer service wasn’t responding on chat when I last tried and I haven’t received any replies to my email. TERRIBLE service. Won’t be depositing here again.
ETA: Thank you, Oliver. I have edited my review thanks to your attention to this matter.
- Lots of bonuses
- Too many limitations on bonuses
This Is Vegas Casino
3 years ago
Hi Csw46,
Thank you for contacting us. Depending on the deposit method you use, please note that you may need to finalize the transaction by entering the confirmation information in the cashier. We will be happy to assist you via email or Live Chat (our live chat is currently experiencing technical difficulties, therefore you connection may have been affected). Thank you for your understanding. We are ready to resolve your issue as soon as we get more information via email.
Best regards,
Oliver King
Casino Host
Follow-up: Can you provide your username and I will be happy to investigate what has happened to your deposit.
Follow-up #2: We have contacted CasinoGuru to provide us your email so we can locate your account. Your deposit has now been manually credited along with your claimed promotion. We have emailed you so you can provide more feedback of the issues you experienced. Thank you for your patience with this matter.
Thank you for contacting us. Depending on the deposit method you use, please note that you may need to finalize the transaction by entering the confirmation information in the cashier. We will be happy to assist you via email or Live Chat (our live chat is currently experiencing technical difficulties, therefore you connection may have been affected). Thank you for your understanding. We are ready to resolve your issue as soon as we get more information via email.
Best regards,
Oliver King
Casino Host
Follow-up: Can you provide your username and I will be happy to investigate what has happened to your deposit.
Follow-up #2: We have contacted CasinoGuru to provide us your email so we can locate your account. Your deposit has now been manually credited along with your claimed promotion. We have emailed you so you can provide more feedback of the issues you experienced. Thank you for your patience with this matter.
