The documents I’ve provided are correct and comply with their guidelines, yet BassBet has repeatedly rejected them. Their customer support has been sending automated, AI-generated responses, claiming my documents are being reviewed but without providing any concrete updates.

I’m frustrated because I’ve been promised multiple times that the issue will be resolved, but I’ve received no clear answers or actions. Instead, I’m simply told that the withdrawal is in queue, and they keep using verification as an excuse for the delays, especially with the weekend approaching. It feels like the delays are intentional, as they avoid processing withdrawals before the weekend.