2 months ago
This casino is a scam and seize my winnings. I won $200 from the bonus money. When I withdraw, they won't let me withdraw so I deposited another $21 and bet another $91. When I withdraw, I only got $41. They said the bonus was only $20 and the money I deposited without accepting the bonus and won $91 dobla was seized. That means I won $300 and was seized and cheated of $259. The casino is not fair and cheats me on bonus and deposit money. When I reported it, there was no explanation from the deposit service.
SpinGreen Casino
2 months ago
Thank you for sharing your concerns, and we’re truly sorry to hear about your experience.
We want to assure you that fairness and transparency are at the core of our values, and we never intend for our players to feel otherwise. It sounds like there may have been some misunderstanding regarding the bonus terms and conditions, which can sometimes be complex. We’d love the opportunity to review your case in detail and provide a clear explanation of how the bonus and withdrawal process works.
Please reach out to our support team directly, and we’ll do everything we can to address your concerns and ensure you feel valued and respected. Your satisfaction is incredibly important to us, and we’re committed to making things right. We hope to restore your trust and provide you with a much better experience moving forward. 😊
We want to assure you that fairness and transparency are at the core of our values, and we never intend for our players to feel otherwise. It sounds like there may have been some misunderstanding regarding the bonus terms and conditions, which can sometimes be complex. We’d love the opportunity to review your case in detail and provide a clear explanation of how the bonus and withdrawal process works.
Please reach out to our support team directly, and we’ll do everything we can to address your concerns and ensure you feel valued and respected. Your satisfaction is incredibly important to us, and we’re committed to making things right. We hope to restore your trust and provide you with a much better experience moving forward. 😊
