3 months agoOriginalTranslation
Unfortunately, they cannot or do not want to understand anything.
On the website where you submit your documents, both my driver's license and my ID card were constantly rejected despite several attempts to illuminate and remove them - apparently it was not readable with an iPhone 16.
At some point I couldn't try there anymore, so I wrote to support, but they replied over and over again (I had contacted several employees about this) and told me to upload the documents, even though I said over and over again that it was constantly rejected and now it doesn't work at all.
So the profit is gone, which in my opinion is the way of scammers.
NOT recommended and since they wanted to make me look stupid I'm now going to see a lawyer because thanks to OASIS I actually shouldn't be able to play at all... don't fu$k with a fu$ker.
Ps. Having to implement it three times + taxes... of course.
On the website where you submit your documents, both my driver's license and my ID card were constantly rejected despite several attempts to illuminate and remove them - apparently it was not readable with an iPhone 16.
At some point I couldn't try there anymore, so I wrote to support, but they replied over and over again (I had contacted several employees about this) and told me to upload the documents, even though I said over and over again that it was constantly rejected and now it doesn't work at all.
So the profit is gone, which in my opinion is the way of scammers.
NOT recommended and since they wanted to make me look stupid I'm now going to see a lawyer because thanks to OASIS I actually shouldn't be able to play at all... don't fu$k with a fu$ker.
Ps. Having to implement it three times + taxes... of course.
- Nothing
- Fraud
Automatic translation:
Bingo Bonga Casino
3 months ago
Dear Mr. Kohl,
Thank you for your feedback. We are very sorry that you had difficulties with the document verification process. We understand that this can be a frustrating experience and we would like to explain why this might have happened. Our requirements for the documents to be verified are very specific as we want to ensure the safety of all players. If the documents you uploaded did not pass verification, it could be due to the size, image quality or insufficient lighting when the photo was taken. We recommend that you try to upload the documents again by contacting Support with a request for clarification, who will be happy to help you with this. It is also possible to upload the documents via other channels, such as email or other services.
We are very sorry that our staff could not provide clear assistance and we will pass your situation on to the team to further improve the service process. Your feedback is important to us because we want to make sure that every player receives professional and prompt support.
Regarding your mention of gambling addiction, we would like to stress that at our casino we take seriously the issue of players who may be suffering from gambling addiction. As we are an independent platform, it is our policy to close player accounts upon request if they feel they are losing control of their gaming. This is an important step to protect your interests and ensure a healthy approach to gambling.
If you decide that you need to close your account for this or any other reason, please contact our support team at . We will promptly take all necessary steps to close your account in the best interest of your well-being. Our job is to ensure your safety and comfort in the game, so we are ready to provide you with any assistance you may need.
We thank you for your understanding and hope that we can resolve the situation to your satisfaction.
Best regards,
BingoBonga Support Team.
Thank you for your feedback. We are very sorry that you had difficulties with the document verification process. We understand that this can be a frustrating experience and we would like to explain why this might have happened. Our requirements for the documents to be verified are very specific as we want to ensure the safety of all players. If the documents you uploaded did not pass verification, it could be due to the size, image quality or insufficient lighting when the photo was taken. We recommend that you try to upload the documents again by contacting Support with a request for clarification, who will be happy to help you with this. It is also possible to upload the documents via other channels, such as email or other services.
We are very sorry that our staff could not provide clear assistance and we will pass your situation on to the team to further improve the service process. Your feedback is important to us because we want to make sure that every player receives professional and prompt support.
Regarding your mention of gambling addiction, we would like to stress that at our casino we take seriously the issue of players who may be suffering from gambling addiction. As we are an independent platform, it is our policy to close player accounts upon request if they feel they are losing control of their gaming. This is an important step to protect your interests and ensure a healthy approach to gambling.
If you decide that you need to close your account for this or any other reason, please contact our support team at . We will promptly take all necessary steps to close your account in the best interest of your well-being. Our job is to ensure your safety and comfort in the game, so we are ready to provide you with any assistance you may need.
We thank you for your understanding and hope that we can resolve the situation to your satisfaction.
Best regards,
BingoBonga Support Team.
