Chilli777 fail to communicate or comply with alternative dispute resolution services and currently do not hold a valid or genuine license.
Personally, I have been waiting for almost a year to receive a £200 payout, despite two (fake) confirmation emails, stating that the payment has been sent. My account, however, still states that the payment is "pending" from August 2021. I have been informed that nobody within the company can contact finance directly, they do not respond to any emails and their customer service telephone number goes directly to a telephone dating line and they simply block you from live chat when they run out of excuses.
Again, I would urge you to seriously consider their posting on this site. Happy to be contacted further, should you wish to discuss.