beccraft135's reviews

Casino Guru

We want players to understand gambling.

3 months ago
Levelup casino is definitely one of the better ones in my experience. The customer service is great and the range of bonuses are the best I have seen.

The mobile app has some technical flaws, it is hard to scroll through the lists of games as the app reloads from the beginning. When exiting a game you are always directed back to the home page or top of the list, which is frustrating considering how hard it is to scroll through!

LevelUp is one of the better casinos I have tried and I would recommend it 🫶
Read moreRead less
  • Bonuses
  • Range of games
  • Promotions
  • Customer support
  • VIP system
  • Fast withdrawal
  • The mobile app doesn't load many games and goes back to the beginning when you press 'more'
  • RTP is hit and miss
  • Majority or the games are promoted as 'hot' which defeats the purpose
3 months ago
This casino is not legit. I made numerous attempts to withdraw my winnings and after two weeks have not recieved anything. I am waiting on three withdraws of $250, apparently one is with my bank, the other is being assessed by the manual finance team and the other has just been rejected for the 'bad bank information', even though it's the same.
I have received numerous excuses from customer service who have now stopped replying to my questions.

There are hundreds of casinos out there, do not choose this one!
Read moreRead less
  • Range of games
  • Customer service
  • Ability to withdraw winnings
  • T&C
  • Verification
  • Excuses from customer service
  • Unprofessional communication
Rocket Spin Casino
1 month ago
Dear beccraft135,

Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you’ve faced with your withdrawal process. This is not the level of service we aim to provide, and we understand how frustrating this must be for you.

Your feedback regarding the delays and lack of clear communication has been taken seriously. We want to resolve this for you as quickly as possible. Could you please reach out to us directly at vip@rocketspin.com with your account details? Our dedicated team will prioritize your case and provide a transparent update on the status of your withdrawals.

We appreciate your patience and the opportunity to make things right.

Thank you for your time and feedback.

Best regards,
The RocketSpin Team
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news