6 months agoOriginalTranslation
Very disappointing company.
I deposited over 20 euros and received a bonus of free spins. I won some money with the free spins. In total, I lost all but 2 euros of my money and the bonus I had won. Then I won over 25 euros and after more games there was still 15 euros left in my account. When I wanted to play days later, my account was empty. I contacted support and they explained to me that I had lost my real money and that I only had bonus money left and that I had made the winnings with the bonus money. And that the bonus would be canceled after a certain time. And so would my winnings. In order to keep the bonus money, the bonus money would have to be wagered 40 times. Whatever that means. What is bonus money paid for if you can't keep the winnings? Why is the real money taken first before the bonus money is used? I find this method very questionable and it looks like a rip-off in my case. Luckily, I only lost 20 euros.
Absolutely not recommended due to idiosyncratic procedures and standard answers to questions.
I deposited over 20 euros and received a bonus of free spins. I won some money with the free spins. In total, I lost all but 2 euros of my money and the bonus I had won. Then I won over 25 euros and after more games there was still 15 euros left in my account. When I wanted to play days later, my account was empty. I contacted support and they explained to me that I had lost my real money and that I only had bonus money left and that I had made the winnings with the bonus money. And that the bonus would be canceled after a certain time. And so would my winnings. In order to keep the bonus money, the bonus money would have to be wagered 40 times. Whatever that means. What is bonus money paid for if you can't keep the winnings? Why is the real money taken first before the bonus money is used? I find this method very questionable and it looks like a rip-off in my case. Luckily, I only lost 20 euros.
Absolutely not recommended due to idiosyncratic procedures and standard answers to questions.
Automatic translation:
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NineCasino
6 months ago
Hello!
We are sorry that our site did not meet your expectations. However, we always try to reward our customers with good bonuses. Of course, all bonuses have its own wager requirements, but after completing them you are able to receive the winnings from bonuses.
The wager shows how many times the bonus amount must be played before the funds become real. You can read the rules in the promotions or bonus terms section.
We hope for your understanding.
Best regards,
NineCasino Team.
We are sorry that our site did not meet your expectations. However, we always try to reward our customers with good bonuses. Of course, all bonuses have its own wager requirements, but after completing them you are able to receive the winnings from bonuses.
The wager shows how many times the bonus amount must be played before the funds become real. You can read the rules in the promotions or bonus terms section.
We hope for your understanding.
Best regards,
NineCasino Team.
