5 months ago
In order to cash out my winnings, I needed to complete the verification process which was straight forward in providing identification information.
I was declined after providing my bank details, address and passport information, there was a consistent rejection of information I further provided at their request. This level of review from SkyCrown Online Casino appears to be a delay tactic to not pay out winnings. I deleted all documents uploaded to my SkyCrown account, and deleted SkyCrown from my computer. I have blocked their email address. I want no further contact from them.
I would not recommend SkyCrown to anyone.
I was declined after providing my bank details, address and passport information, there was a consistent rejection of information I further provided at their request. This level of review from SkyCrown Online Casino appears to be a delay tactic to not pay out winnings. I deleted all documents uploaded to my SkyCrown account, and deleted SkyCrown from my computer. I have blocked their email address. I want no further contact from them.
I would not recommend SkyCrown to anyone.
- Verification process was excessive and without logical decisions.
- Delay tactics in verification process to avoid payment of winnings.
- Multiple request for the same information after continued rejection.
Skycrown Casino
5 months ago
Dear mhonan508,
Thanks for your review!
We're very sorry to hear about your negative experience during the account verification process and using our Casino.
Please note that all players agree to complete the mandatory verification process before withdrawal as stated in our terms and conditions. This process is crucial to ensure the safety of both our players and the Casino. Therefore, all requested documents must strictly meet the required criteria.
We strive to make this process as easy as possible, but we understand that difficulties may arise, and we sincerely apologize for this. It is never our intention to delay withdrawals, and we are committed to ensuring that our verification process is fair and transparent.
If you ever decide to reconsider your decision, our support team is ready to help resolve any issues you may have. You can contact us via live chat or email at support@skycrown.com.
Once again, we apologize for any frustration this has caused and look forward to regaining your trust!
Best regards,
SkyCrown Casino Team
Thanks for your review!
We're very sorry to hear about your negative experience during the account verification process and using our Casino.
Please note that all players agree to complete the mandatory verification process before withdrawal as stated in our terms and conditions. This process is crucial to ensure the safety of both our players and the Casino. Therefore, all requested documents must strictly meet the required criteria.
We strive to make this process as easy as possible, but we understand that difficulties may arise, and we sincerely apologize for this. It is never our intention to delay withdrawals, and we are committed to ensuring that our verification process is fair and transparent.
If you ever decide to reconsider your decision, our support team is ready to help resolve any issues you may have. You can contact us via live chat or email at support@skycrown.com.
Once again, we apologize for any frustration this has caused and look forward to regaining your trust!
Best regards,
SkyCrown Casino Team
