olganunezpinet's reviews

Casino Guru

We want players to understand gambling.

6 months agoOriginalTranslation
Unfortunately I do not have a good experience at the moment with 7Slots casino, I am trying to withdraw my winnings since June 19, all my data is already confirmed, I make the spins and there are several days left in the process and then it is either a problem with the provider or it is an internal problem of the system, the chat at first worked the first few days, now it is a typical question system and a recorded answer comes out, the email does answer but they do not give a solution or tell you what the problem is, the phone is not answered directly I have Had up to an hour with music and nothing. Not a single person gives you a prompt solution, I checked my bank details and the only doubt I have is with the bank branch code, which is not the sbif code BECHCLRM, which are just letters and the casino form rejects it, so I called my bank and they gave me a number code but I'm not sure if that is the correct code, otherwise all my information is correct. I don't know if anyone can help me directly since the email road information is quite poor and delays the process even more and the feeling remains that the casino is not very serious.
Read moreRead less
Automatic translation:
7Slots Casino
6 months ago
Good day!

Thank you for your comment. We have reviewed the information based on the data provided by you.
We can confirm that your account has been successfully verified and that you have made several attempts to withdraw funds.
Withdrawal requests have been rejected due to incorrect data entered for crediting funds (bank details). We cannot process the withdrawal to incorrect details as this could result in the loss of your funds.

Here is what we can recommend at this stage: You can create new withdrawal requests using other bank details or select another payment method.
We request that you contact us via online chat to resolve this situation quickly.
My colleagues will always be happy to help you.

Kind regards,
7Slots Casino
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news