Finally ended up copying and pasting for the incapable operator, completely regret it now. It’s been about 20 hours, still no deposit, even though anybody with a brain can search the wallet address/QR code and see my $30 sitting in it, still unclaimed. Their customer service is legendarily terrible, and their mantra is "you need to email support". I am told there’s "no record of transaction", and as anybody who has deposited cryptocurrency to a casino knows there is no record of the transaction until your deposit is confirmed BY THE CASINO! Obviously, recording deposit requests with the address/QR code provided by the casino, attached seems like a no brainer, but recommend screenshotting your deposit screen before sending, especially when dealing with a casino who doesn’t have a license. Perhaps my deposit was lost after I suggested an operator copy and paste his own addresses(do his job); perhaps it was always the plan. In either case, I have yet to hear back from "support" after 16 hours regarding a 30 dollar deposit. I have checked back with the operator circus several times since submitting my email, asking when I could expect a "responds"(btw, this looks extremely unprofessional. Then again, if your operators can’t resolve a seemingly common deposit issue without appealing to a completely separate department, one that "doesn’t chat" OR respond to a customer email in any timely fashion, one might wonder if the true Big Candy objective is to be unreachable). As it stands. I have not even received an estimate as to when I might hear back for the from this other department who I can only assume is busy fighting world hunger while curing cancer, because nobody at this casino seems to be confirming blockchain hash exchanges, which, we all know are easily verified from either end. Anyone using crypto would confirm. Other casinos typically handle this error with their operators, but then again, my last interaction at Big Candy was with ‘Berry Garcia’. For all anyone knows the support emails go right to these clowns as they attempt to snipe small, crypto deposits from anyone who doesn’t put up a fight. I have already joined with Casino Guru in an attempt to help my currently blockchain-confirmed money make its way to ABigC.
Casino Guru posts, very noticeably, which casinos do not have a license. In my time, I have deposited all manner of currency in every type of decent and shady online casino and literally have never had an experience even close to this, and I’ve had other casinos try to steal my deposits before, or at least deny whether they were actually ever sent. Spend your money elsewhere, you don’t need a headache when sending 30 bucks down under. Yabby is a perfectly acceptable Australian casino if you’re loyal to your corner of the world, and I’ve never had to deal with a human once when sending them cryptocurrency, and I’ve never had an issue cashing out either.
Lastly, if we are going to do business with unlicensed casinos, we should carefully consider the reasons Casino guru gives for his ratings, because if as these errors with our deposits continue amongst the unlicensed, he’s the only Casino Crusader. And if whoever is at the wheel of the big candy ship can read this, u take money now?
- A ‘big candy"sounds like a thing that one might enjoy..
- Consistent, instructive, unified staff
- Mystery secret departments waiting to be uncovered
- Unlimited deposit attempts
- Possible IT department
- ..Until you see that they’re there and that not only are they a copy of any other casino out there, they are actively the worst version
- Staff consistently disappointing, Only 1 instruction
- Mystery secret departments waiting to email you back
- Unlimited deposit errors
- With zero exaggeration, the absolute worst customer service I have ever experienced in my nearly 20 years of online gaming