9 months agoOriginalTranslation
Ladies and Gentlemen
I played at Vulkan Vegas on June 3rd, 2024.
I deposited €40 in the evening and played the game Crystal Ball. When my balance was at €13.75, the game went into free spins at €0.75 with the magician and 3 crystal balls, €151.50 and 10 free spins, then the game stopped.
Connection interrupted, restarted Connection interrupted, restarted again Connection interrupted but now the game no longer showed any games and the money was gone.
Then I wrote to the live chat, which asked me to restart everything and delete the browser. I did everything but nothing helped, the chat kept breaking off. I wrote to 3 employees in total.
The last lady then said she would forward it, it would take some time and I would receive an email.
Then I received an email telling me to delete everything again. I did it, but nothing happened.
Tried another browser. Nothing.
Other device doesn't use anything either.
A second email came. They told me they had contacted the operator and the game had run properly and no error could be found.
I even included a picture so you can clearly see what I described above.
After I was cheated out of the money and the free spins, I asked the site to delete my account and my data because I don't want to do business with such a dubious company.
They don't comply with this request either. The message comes up: I can set a limit but I don't want to do that. I want you to delete and close my account but you just don't do it.
I played at Vulkan Vegas on June 3rd, 2024.
I deposited €40 in the evening and played the game Crystal Ball. When my balance was at €13.75, the game went into free spins at €0.75 with the magician and 3 crystal balls, €151.50 and 10 free spins, then the game stopped.
Connection interrupted, restarted Connection interrupted, restarted again Connection interrupted but now the game no longer showed any games and the money was gone.
Then I wrote to the live chat, which asked me to restart everything and delete the browser. I did everything but nothing helped, the chat kept breaking off. I wrote to 3 employees in total.
The last lady then said she would forward it, it would take some time and I would receive an email.
Then I received an email telling me to delete everything again. I did it, but nothing happened.
Tried another browser. Nothing.
Other device doesn't use anything either.
A second email came. They told me they had contacted the operator and the game had run properly and no error could be found.
I even included a picture so you can clearly see what I described above.
After I was cheated out of the money and the free spins, I asked the site to delete my account and my data because I don't want to do business with such a dubious company.
They don't comply with this request either. The message comes up: I can set a limit but I don't want to do that. I want you to delete and close my account but you just don't do it.
- This is dubious and fraudulent
Automatic translation:
6
