The support service here is the most idiotic there is. I don't have the nerve to talk to them...
You describe the essence of the problem to them in all the details, and they still try to ask you to repeat each sentence several times. It seems like they don't read at all. They are too lazy to read what is written above, it is better to ask again. Well, in the end, they either ask you to write everything again with another consultant. Or they promise to sort it out. You will not hear any answer or solution to the problem from them.