Vinyl Casino - general discussion

If you want to discuss anything related to Vinyl Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, where can I file a complaint because the casino cheated me?

I've been waiting for a month for the verification of my account and the casino is constantly cheating on me by making the verification take so long, but I think they're taking it so long on purpose because they don't want to pay out my deposit.

marcelina.olichowska@interia.pl

Hi, I see that you have already managed to open a complaint with us and I think that when you write that the verification has been going on for months, it was the right step. Did the casino also give you any reason why this is the case ? What is the problem here, is there something wrong with your documents ? Of course, I definitely recommend not to play until your situation is resolved, so that you don't end up losing your money. 

However, I hope that our team will be able to help you and the situation will turn out well in the end. If you have anything new, don't hesitate to let us know. I'll be waiting. 

no, I sent all the documents correctly and everything is correct, but why is it taking so long? I think it's on purpose because they don't want to pay me my winnings, because only when I asked to pay my winnings, the account was suddenly closed, but when I deposited the money, why wasn't I asked for verification?

When you make your first withdrawal, it's common for the casino to start the verification process. However, we give casinos 14 days to sort out this procedure, even though we know that casinos are careful about it. Why it is taking so long I don't know and I thought the casino had given you some reason why this is so. So all your documents are approved when you say there is no problem with them ? 

Anyway, as I said, our team will try to help you and advise you on your case. But we will have to be patient and wait and see how it develops. 

and they have been sending me such messages non-stop for 2 months from mine, it looks like they are dragging on until I give up and forget about it, or maybe they are scamming everyone into paying deposits and then blocking their profiles.

2 months is too long for verification from my point of view and if the same email is repeated over and over again and it doesn't lead anywhere then it's quite unpleasant. I am not sure what can be the subject of such a long process.

However, as I have seen, there has been an update in the complaint and the ball is currently in the casino's side, so we will wait to see if the casino manages to respond and help resolve your situation. I would like to be positive and hope for a happy ending. Good luck. ☘️

Hello, so does that mean you still haven't received a relevant answer from the casino and the same thing keeps happening that you get logged out when you ask ? If that's the case and you don't know anything more and the casino doesn't try to resolve anything I would try to write an email too. If nothing changes and you are still in the same situation with no reply, then I would recommend filing a complaint. 

What do you say ? 

Oh, you're a little late to the party since the whole incident. Have you thought about making a complaint on our side? You didn't get any update on your situation ? Let me know, please.

Hello, I played with bonus money in Vinyl Casino and used the bonus turnover in full. The money I won was never paid out. I've been waiting for the money for 2 months. I've now uploaded all my credit cards and have been told 20 times that it was forwarded to technical support, but absolutely nothing has happened. I haven't received a single email from the support team.

Hi, I've read what your problem is and I'm quite sorry. According to what I read, you still have to go through verification, yes ? But what's the problem if you've already sent them the card documents so many times ? Did the casino say anything to you when you asked ?

Anyway, you have filed a complaint and hopefully our team will be able to help you in your situation. But we'll have to be patient.