Vinyl Casino - general discussion (page 4)

I know it might feel that way, but unfortunately we are unable to intervene any earlier. It is the same with every complaint we receive, you know.

I think so, but it's frustrating to have to wait 14 days to get in when they could have sorted it out.

You're right, it is frustrating. I always try to consider the situation from a different perspective; the casino has a reasonable amount of time to provide services to you as its customer, and if they fail, there should be no further excuses, allowing my colleagues to intervene more directly.

I still understand your point of view, and I hope things will improve rapidly with your withdrawal.

Well, it hasn't gotten any better. I'm still waiting for my money to cover my eyes. They've already paid €500, but now I've been waiting for the other €500 since October 3rd.

It's frustrating that the withdrawal was for 500€ twice and they've only paid for 1 withdrawal, the other one I'm waiting for until today and I've already made it on the 3rd.

In this case, I hope that our team will be able to contact the casino soon and intervene in your case.

There is no explanation whatsoever about the delay, right?

If at least they sent an email, you know, that would make you feel better for sure. 🤷‍♀️

Nothing would make me feel better because they said it was a three-day deadline and where have those three days gone?

Yeah, what I don't get is why they would delay this one payment if they already paid the first one.

It seems really weird to me, especially if they didn't explain anything to you.

Have you checked your spam folder as well, by the way? 🤔

Because sometimes emails from casinos can end there, you know.

I actually logged into the casino account and the withdrawal still says under review. I haven't even been processed yet

That is exactly what I meant. They should inform you about the reason for reviewing it for so long. Like what they do, why don't they ask for any documents and so on?

Or at least, if it is on the game provider site, inform you about that. Because many times also game providers need to check players' gameplay, you know.

Their excuse is that they have a lot of withdrawal requests, which is why it's taking so long to process the payment, but since the 3rd it's been a long time waiting.

Definitely. Stating the problem to the player is fair, but it should also be about showing care and motivation to resolve the delay as soon as possible. Sadly, that's probably the hardest part and it feels like a never-ending story for most players. I do hope the casino knows what it is doing and wish you a quick ending! A good one!

You know, today is the 20th and I've been waiting since October 3rd and the answer is always the same. That they are dealing with my case urgently and with due attention. I'm tired of the excuses and having to wait for what's mine. I'm tired of being made fun of

I believe I get that.

The issue is that chat operators will not be present in most casinos to handle financial transactions, which leads to repetitive and unhelpful responses. It is more likely that "we will get to you when we catch up"... 🙁

Well, I know this situation is frustrating. I remember when I had to wait for two months for my bank to confirm one incoming transaction; waiting without any further option really hurts.

However, at least the casino should be aware of your complaint and my colleagues will remind them.