Vinyl Casino - general discussion (page 3)

But I'm having problems, unfortunately

Can you help me and get me in touch with someone who can solve the problem?

Hello, I apologize for interrupting, but I want to clarify that the complaint serves as a means to resolve the situation if the casino does not address it in their way. I understand it may not look like much, but this is how we support players, and you did the right thing when you complained. Hang in there, please.

Glad to hear things work better for some players. Thanks for the heads-up!

The good thing is that they are willing to solve it, and I really hope they will soon.

If the payment doesn't come any time soon, you still have your complaint open, and we will intervene if needed.

Let's hope for the best, though.

They're not very interested in resolving this matter, since yesterday they've been saying that my case is being dealt with as a matter of urgency and today it's still the same with no change. It's the first casino I've seen that's had problems with withdrawals. I want to solve my problem now, I don't have to wait, the deadline they gave me yesterday has passed.

Well, it's already a lot of fun on their part. They gave me until yesterday and said that my department was already dealing with my case urgently and so far nothing. I want to resolve this matter today without fail. I want the money in my account today because when we lose money they don't care but when we win it's a movie for them to pay.

I really hope that they resolve it then. Unfortunately, as you've been informed, our complaint team is unable to intervene before the 14-day time period passes, so let us know if you'll be able to solve it without us sooner.

Five days ago tomorrow and still no change in the order. I'm starting to get really annoyed with this because they can't even give me any concrete answers. They always give the same answer, it seems as if it's a deal between them

It'll be 5 days tomorrow and they're still making the same excuses that my case is being dealt with urgently and nothing has changed so far. Everything seems to have been agreed between them

Have you tried to confront them again regarding all this?

Yes, I've tried, and you know that for two days the answers have been the same: my request is being treated as a priority and urgently, and nothing has changed. A request being treated as a priority and urgency and still in the same state nothing has changed. It's a disgrace that this casino is winding people up so they don't have to give them their money back. And I'm still going to have to wait a long time for my money, it's obvious ...

Completely disappointed with this casino. They make fun of their customers. When they lose they let people invest money there but when they win they screw people over as much as they can and then certain people who are in the live chat don't even seem to be real when they answer, it seems like automatic messages and everything is agreed between them.

You know what, though? From my experience, live chat doesn't have much information regarding withdrawals, as it falls under a different department. So, perhaps that is why they always give you the same answer and usually don't have a clue what is really happening.

The best way is always to get in touch with the support by email and try to find out where the withdrawal stands, actually.

Have you done that as well? Contact them by email?

Yes, it's funny that I've done that too and I have the emails as proof and they end up giving the same answer as the online chat...

Both parties give the same answer

Well, that's not a good experience at all for you then.

Please hang in there, and hopefully soon we will really be able to learn some updates.

It's the first casino I've seen that has problems with withdrawals. I've played in a few and the same day or the next day I had the money in my account depending on the time of withdrawal. This one is a mess and they only give me the same answers after I get my money, which is rightfully mine. I will never play at this casino again, that's for sure.

Your stand is completely understandable, of course.

Just focus on getting the winnings first, and then it really would be better to forget about them. Right?

I'm not giving up the money, it's 1000 euros I won without using any casino bonuses.

I want it back as soon as possible. I won my money and they don't want to give me my money back.

That's for sure that you want that money. Who wouldn't?

Good you have your complaint opened as well, just in case.

It's a pity I have to wait 14 days to get this matter resolved through you. That's a long time to wait