bouchambedny's reviews

Casino Guru

We want players to understand gambling.

1 week agoOriginalTranslation
Big disappointment. Seeing it advertised everywhere, I was expecting a professional product.

Instead, I see the very Grandman "scattering of rewards", but everything is under a ton of conditions and nothing actually works inside the casino. On top of everything, you have to click through X times and God forbid that you go and ask about their "live support", where employees who died of old age probably work, because no one responds there.

I recommend taking at least part of the marketing and throwing it into the functionality of the site. There are definitely better options in the Czech Republic at the moment, such as Sazka or Herna u Dědek.
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  • Good number of games
  • Support
  • Appearance
  • Action
  • Vibe
Automatic translation:
1 month agoOriginalTranslation
I really agree with TomaTom's review below me.
You click on Action, where they will not list all the conditions. Subsequently, you go to the complete rules, which are on a completely different page, where you will find other conditions, you still will not receive the bonus. So you write to support, where you wait 2 hours for an answer, they say hello, write a problem, answer in another 30 minutes and finally they tell you that the given condition applies to previous days and not to the current day, which is not written in the rules at all. When you try to argue (with all decency), they stop answering you completely.

Very similar practices used by Merkur casino, for me avoid both!
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  • Action
  • Bonuses
  • Support
Automatic translation:
7 months agoOriginalTranslation
Very weak casino.

Odds bets are an absolute mockery to all players, unrealistic odds on which you cannot win, a cashout system that does not allow you to make a profit, lagged sending of tickets even if they have a live option.

The support works, but it is unpleasant and unprofessional, and it definitely appears more like an explanation of why the casino has harmed you than to help you. They will also shut down your chat without saying goodbye, something even a high school student could probably handle.

Good number of providers, few games.

The bonus events are intentionally extremely complicated so that you can get into them, fail to meet one of the 10 conditions, and they don't have to give you anything for your playing and time.

I recommend avoiding the arc, there are far better options on the Czech market.
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  • Number of providers
  • Terrible support experience
  • The worst courses in the Czech Republic with the worst system
  • Few games
  • Weak and confusing bonus actions
Automatic translation:
7 months agoOriginalTranslation
One of the best casinos on the Czech market. Dędek constantly pushes the boundaries with original events for players, where everyone can find something for themselves. After the banning of tournaments in the Czech Republic, he came up with Neturnaji, which are just as fun as the tournament format from previous years. The icing on the cake is instant withdrawals using Netera and an above-standard support chat.
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  • Daily events and competitions
  • Instant withdrawals with Netera
  • The best chat support in the Czech Republic
  • Few games and providers
Automatic translation:
Trustpilot_flash_alt
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