8 months ago
I had made a few deposits based on the welcome bonus and the map bonus. 4/15/24 I won a small amount $500... went through KYC and had a small hiccup with my selfie but was quickly approved and received my winnings.
Less than 24 hours later, I receive an email for 100% match bonus for my 3rd deposit and to contact chat to get it. I chat and am told that because I used too many deposit bonuses I can no longer get bonuses until I play with more REAL money.
I am new... only deposited a few times but when I do it's typically between $60-$100..
Not $20. Why would I be treated like this as a new player?
I deposit on other sites without bonus...but this is part of a welcome bonus, why would you deny me that WELCOME?
Less than 24 hours later, I receive an email for 100% match bonus for my 3rd deposit and to contact chat to get it. I chat and am told that because I used too many deposit bonuses I can no longer get bonuses until I play with more REAL money.
I am new... only deposited a few times but when I do it's typically between $60-$100..
Not $20. Why would I be treated like this as a new player?
I deposit on other sites without bonus...but this is part of a welcome bonus, why would you deny me that WELCOME?
- Fast KYC
- Game Selection
- Alot of Megaways
- Not welcoming- how can you bait a player with a welcome bonus then take it away when you win once?
- False Advertisement
- CSR does nothing to keep players
Smokace Casino
7 months ago
Dear sherryneufeld197,
We apologize for any inconvenience you've experienced regarding the bonus situation. Our aim is always to provide a positive gaming experience for all our players, especially new ones. However, we must adhere to our terms and conditions regarding bonus usage, which are in place to ensure fair play and prevent abuse of our bonus offers.
Upon reviewing your account, we found that you've already received multiple bonuses, including the welcome bonus and map bonus.
We understand your frustration, but please know that our decision is not personal and is applied uniformly to all players to maintain fairness and integrity within our gaming community. We encourage you to continue enjoying our games and services, and we're here to assist you with any further questions or concerns you may have.
Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.
We apologize for any inconvenience you've experienced regarding the bonus situation. Our aim is always to provide a positive gaming experience for all our players, especially new ones. However, we must adhere to our terms and conditions regarding bonus usage, which are in place to ensure fair play and prevent abuse of our bonus offers.
Upon reviewing your account, we found that you've already received multiple bonuses, including the welcome bonus and map bonus.
We understand your frustration, but please know that our decision is not personal and is applied uniformly to all players to maintain fairness and integrity within our gaming community. We encourage you to continue enjoying our games and services, and we're here to assist you with any further questions or concerns you may have.
Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.
