9 months ago
It's a good casino, but........ Noticed a large banner for DEPOSIT but a small banner hard to find after scrolling withdrawal. When withdrawing proof of debit card, utility bill, photo I.D.,selfie. Its annoying but see it through to get your hard won money. As much as they'll say...We've got to do this because of UKGC and its the law etc etc etc but it's also psychology as it's to try and wear players out... can't be bothered to do all that. I say see it through and get your money players. Don't let the site put you off ! I'm still waiting for my money, so there might be another review yet !
- Games OK.
- Too intrusive ID requirements etc. VIP don't give the response of...We have to do this as its the law ! Yes but it's also to trap players too ! Psychology. These sites don't like winners !!!!!!!!
- Feels a little bit of a back street casino !!!
VIP Spins Casino
9 months ago
Hello watchesbuyer813,
Thank you for providing feedback on your experience on site. Though we're glad to hear you have found the site to be a good casino, we're sorry to hear you've had a negative experience with us. We always try to pay out withdrawals in a timely manner, however sometimes, like with all casinos, this is not always an instant payment.
If this issue has still not been resolved, you can contact us directly at support@jumpmangaming.com and we will look to get this sorted for you. We are sorry you were dissatisfied on this occasion and hope you have a better experience next time at VIP Spins.
Kind Regards,
The VIP Spins Team
Thank you for providing feedback on your experience on site. Though we're glad to hear you have found the site to be a good casino, we're sorry to hear you've had a negative experience with us. We always try to pay out withdrawals in a timely manner, however sometimes, like with all casinos, this is not always an instant payment.
If this issue has still not been resolved, you can contact us directly at support@jumpmangaming.com and we will look to get this sorted for you. We are sorry you were dissatisfied on this occasion and hope you have a better experience next time at VIP Spins.
Kind Regards,
The VIP Spins Team
