VIP Spins Casino Review

The player from the United Kingdom was experiencing difficulties withdrawing her winnings as the casino kept rejecting the documents she uploaded for verification. Additionally, the casino insisted on a deposit with the same card for withdrawal, but the player was unable to deposit due to a maximum cash limit on her account. Despite our efforts to understand the situation and assist, the player failed to respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from the United Kingdom had issues with address verification for her casino account despite having provided multiple forms of proof. She had two pending withdrawals totalling £900 and had waited five days without any response from the casino. After communicating with the Complaints Team and providing additional proof of address, her verification issue had been resolved. The casino had processed her withdrawals, and she had confirmed receipt of the payment. The issue was then marked as resolved by the Complaints Team.

The player was unable to withdraw his balance due to additional verification checks. The player confirmed that she successfully received the pending withdrawal approximately 1 week after we contacted the casino representative. The complaint is resolved.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Kingdom had been unable to withdraw her winnings due to unsuccessful ID verification despite over 40 attempts. She had expressed her fear of not receiving her money based on other players' experiences with the same online casino. After multiple exchanges, the player had managed to contact the casino and sent a photo of her driving license for verification. The issue was eventually resolved, and the player confirmed that she had been able to withdraw her money. The Complaints Team then marked the complaint as 'resolved'.

The player from the UK is struggling with a withdrawal of £550 due to a change in bank cards. They have been asked for a PDF document that their bank does not produce. The casino was not accepting the email proof provided and the player was unable to attach files in messages to Slotzo. The player's account was closed, preventing them from accessing the live chat for attachment sending. The complaint was resolved within 48 hours after we invited the casino representative to the thread.