7 months agoOriginalTranslation
I'm having great difficulty making my first withdrawal, first the casino requires the account to be verified, but the system doesn't accept sending documents, so I had to do it by email and I've had my requests denied several times using the documents used in all the others, after that I made the withdrawal request and waited more than 48 hours to receive the information that it was denied for not using the same method as the deposit, but there is no option.
- Quick support response
- Extreme difficulty in making a serve
Automatic translation:
Amerio Casino
4 months ago
Dear Player. Thank you for your feedback, and we apologize for the inconvenience with the verification and withdrawal processes. We are constantly working to improve our service and meet each client’s needs. We have forwarded your situation to the appropriate department to expedite the document upload issue and clarify the available withdrawal methods. We will make every effort to resolve such issues as quickly as possible and ensure a smoother experience for our players!
