9 months ago
I started playing a few weeks ago and got lucky, won 1500 euros. I wanted to withdraw my winnings and it has been a week now. I did get a confirmation 3 days after my attempt that it was confirmed. Yet now it is bieing processed. I contacted customer support numerous times and they say different things. I just want my winnings. It does not strike my well seeing how they keep changing the story when i contact them.
- Good number of slots
- Very vague when it comes to withdrawal
- Withdrawal extremely slow (if possible at all?)
Onedun Casino
9 months ago
Hello there,
We appreciate your feedback and regret any unhappiness you have experienced while playing at our casino. We believe this does not reflect our commitment to providing excellent service and fairness to all our players.
As we can see, your withdrawal request is being processed, so you just have to wait for it to be confirmed. As our finance department operates on a live queue, the processing time is completely dependent on their workload, so we sincerely hope for your understanding. Furthermore, we kindly request you to contact our customer support team with the specific details of your experience so that we can address these issues promptly.
Thank you for sharing your feedback with us.
Best regards,
Onedun Casino
We appreciate your feedback and regret any unhappiness you have experienced while playing at our casino. We believe this does not reflect our commitment to providing excellent service and fairness to all our players.
As we can see, your withdrawal request is being processed, so you just have to wait for it to be confirmed. As our finance department operates on a live queue, the processing time is completely dependent on their workload, so we sincerely hope for your understanding. Furthermore, we kindly request you to contact our customer support team with the specific details of your experience so that we can address these issues promptly.
Thank you for sharing your feedback with us.
Best regards,
Onedun Casino
