the casino retains the deposited money, based on unknown policies, they should not be able to retain money just because, in any case they should not allow deposits, if they are not going to let you withdraw, they asked me to wait 30 days, obviously being a player I ended up losing the money, it is a casino disaster, do not fall for this casino garbage, also they do not have customer service, they send you to an email that takes years to respond, and the response is nothing at all.