4 months agoOriginalTranslation
the casino retains the deposited money, based on unknown policies, they should not be able to retain money just because, in any case they should not allow deposits, if they are not going to let you withdraw, they asked me to wait 30 days, obviously being a player I ended up losing the money, it is a casino disaster, do not fall for this casino garbage, also they do not have customer service, they send you to an email that takes years to respond, and the response is nothing at all.
Automatic translation:
2
1win Casino
1 week ago
Good afternoon!
Thanks for your feedback.
Please, go through the verification to confirm your identity by contacting our company's mailing address - this is a standard procedure. After successful verification, you will definitely receive an official response by mail and will be able to withdraw funds again without problems. Until then, withdrawal from the account is limited in accordance with paragraph 11.3. of the Rules for using the site, section "General Terms and Conditions".
Please wait for a response from our company's mailing address.
Sincerely, 1win team.
Thanks for your feedback.
Please, go through the verification to confirm your identity by contacting our company's mailing address - this is a standard procedure. After successful verification, you will definitely receive an official response by mail and will be able to withdraw funds again without problems. Until then, withdrawal from the account is limited in accordance with paragraph 11.3. of the Rules for using the site, section "General Terms and Conditions".
Please wait for a response from our company's mailing address.
Sincerely, 1win team.
