kristinp50's reviews

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3 weeks agoOriginalTranslation
unfortunately a disappointment, if you are lucky you win
initially, then only peanats, in bonus games winnings are simply withdrawn
  • As a new customer you have the chance to win something
  • got a bonus of 30 euros, suddenly you win, have free spins, as soon as you want to pay out a win the winnings are confiscated and you have zero winnings again, I would advise everyone not to play here
Automatic translation:
Spin Fever Casino
3 weeks ago
Hi kristinp50,

I have looked into this thoroughly for you and can confirm your winnings made from a no deposit bonus were automatically corrected to 50 EUR as this is the maximum win from the bonus as it is a no deposit bonus.

That being said, the maximum win persists after the wagering requirement is met.

We do not force users to withdraw at time of completion of bonus wagering so we check source of winnings when a user requests a cashout.

This is confirmed in our Bonus Terms.

1.8. The maximum withdrawal limit from a no deposit bonus including free spins is €50. The maximum withdrawal limit from no deposit free spins is €50. The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a (no deposit) bonus is €50. If the bonus offered is more than €50 then the maximum cash-out will be equal to the bonus amount offered.

We hope this helps to clarify any misunderstandings.

Please let us know if there's anything further we could help with.

Thank you for your patience and cooperation,

SpinFever Customer Support Team
2 months agoOriginalTranslation
customer support is OK, unfortunately long waiting times, verification was quick, after I deposited two hundred euros my account was blocked, 40 euros are still in the account, will not be paid out and I can't play either, really bad casino, stay away
  • there is nothing positive except that deposits work
  • my account was simply blocked after several deposits, with 40 euros on the player account, I am verified, apparently there is a second account that I know nothing about, so just a rip-off here
Automatic translation:
RocketPlay Casino
2 months ago
Dear kristinp50,

Thank you for contacting us. We apologize for any inconvenience this may have caused you. Our site policy allows us to close duplicate accounts at our discretion.

Our support service has already requested data for a refund of your money. The money will be transferred to your account within 30 banking days.
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