Dear mariolamarche1977,

Thank you for sharing your gaming experience at our casino.

Our KYC and support team is always trying to do everything possible to make players enjoy their time at our casino.

We would like to inform you, that in our casino the games are presented only by official developers, and all results of the games are formed on the side of the provider of the games, this means that our casino cannot influence on RTP of the games in any way.
Technical support of our casino is available 24/7 both through live chat and by e-mail. Technical support is available in German and English.

Please be advised that withdrawals are processed by the finance department within 24 hours, but withdrawal limits and the period required for this procedure may vary depending on the withdrawal method, the status of the player's account, and other possible factors affecting the withdrawal process.
The Finance Department tries to process all withdrawal requests as quickly as possible and strictly follows the established rules.
Since we value our players, and also strive to get only pleasure from playing in our casino.

Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.