This is by far the worst thing a casino platform could do to someone , and someone who actually makes multiple deposits . BetOnline let me create my account and had me signed up no problem . Letting me deposit and even withdraw a few hundreds in the past . But today I won 5,000 . Soon after trying to just withdrawal a small portion of that , my withdrawal was declined and minutes later my account was closed . I then called customer service to speak with someone about getting knowledge to what's going on with my account , and where are my funds . I then got transferred a few times , put on hold and then hung up on . So I called back , sat on hold and the reasoning behind my account being closed was "having multiple accounts in one household " . This is entirely incorrect on their part due to the FACT of me only signing up for my ONE account . I have now read multiple reviews on BetOnline and the same issue I'm having with them , hundreds have had the exact same problem . It's honestly very frustrating because I actually love gaming on BetOnline . But they obviously have a very wrong way of conducting their business . It seems to me and pretty much to everyone else that has left a review that when someone wins any good amount from a few hundred, or a few thousand they don't want to follow through with the payout so they close the account and say it's been closed because of too many accounts . If that was the case why did you not only let me create my account but also accept every single deposit I have ever made with no issues but when it's time for you to pay up , BetOnline creates an issue due to them not wanting to pay anyone out is what it looks like . They told me I'd receive an email within 24-48 hours about what their conclusion is . I really don't want to have to take it further but I'm so close to getting my lawyer involved . They need to give me what rightfully mine .