3 years ago
As per casino guru mentioned 200%+125 free spin bonus,I take the link and screeshot to live chat and i ask to agant (name) Taisiya,i can eligible to this offer? they tell this words-The casino guru is our partner,if they have indicated something wrong on their website in your opinion,please indicate it, we will check and contact them to correct it. After i ask my offer tab showing 200%bonus in10 euro deposit can i eligible,agant was other link send me no deposit bonus not here you check your offer,simply why not tell this 200% bonus your eliglbel need to deposit10 euro thats it,sorry for this tell here,last i tell i am not depositing am leaving becuse of support agant not confirming 200% bonus elgible or not? anyway casino guru team please correct the first offer 200%125 FS that is not in this your partner casino.same this offer askgambler link also i given.
- casino platform is good game provider good, and deposit option is good
- customer support is not good behavians to small maount depositer customer qoury,
- asper offer tab 10 euro agant forcing 20 euro , support agant not customer frindly for new player with sminimum depositer , qury answering taking long time
Power Casino
3 years ago
Hello, princy2020.
First of all, we're sorry for any inconvenience during the conversation with the support agent. We already talked with the support agent, and it won't happen again.
As for your question: according to our system, you registered with a promo link, that gives you a 200% Welcome bonus on your first deposit, and a 25 free spins Welcome gift. Unfortunately, the Welcome gift is available in limited amount of countries, and India is not in it. That gives you the 200% Welcome bonus on your first deposit of €10 or more (and 50% bonuses for the second and third deposits of €10 or more, that's a standard offer).
We have a promo with a 200% Welcome bonus for the first deposit and a 125 free spins bonus after the first deposit. This bonus has no country limitation, because it is not a gift, however that is not the link you're registered with.
Our promotional links are placed on our partners' websites, including this casino.guru website, and others, like slotcatalog and many more. The description of the promotional offer should be consistent with the promo link (e.g. the partner should not promise you 125 free spins in the description, while placing the link that gives 25 free spins after you register by this link). However, mistakes happen. If you registered with the link, that promised you 125 free spins after the first deposit, please, send us the link to the page, from which you got to our casino in the support chat or at support@powercasino.bet, and we will check the issue.
First of all, we're sorry for any inconvenience during the conversation with the support agent. We already talked with the support agent, and it won't happen again.
As for your question: according to our system, you registered with a promo link, that gives you a 200% Welcome bonus on your first deposit, and a 25 free spins Welcome gift. Unfortunately, the Welcome gift is available in limited amount of countries, and India is not in it. That gives you the 200% Welcome bonus on your first deposit of €10 or more (and 50% bonuses for the second and third deposits of €10 or more, that's a standard offer).
We have a promo with a 200% Welcome bonus for the first deposit and a 125 free spins bonus after the first deposit. This bonus has no country limitation, because it is not a gift, however that is not the link you're registered with.
Our promotional links are placed on our partners' websites, including this casino.guru website, and others, like slotcatalog and many more. The description of the promotional offer should be consistent with the promo link (e.g. the partner should not promise you 125 free spins in the description, while placing the link that gives 25 free spins after you register by this link). However, mistakes happen. If you registered with the link, that promised you 125 free spins after the first deposit, please, send us the link to the page, from which you got to our casino in the support chat or at support@powercasino.bet, and we will check the issue.
