11 months agoOriginalTranslation
Deposit overview is totally wrong - so "ok", "rejected" or "in process" does not correspond to reality. Watch out! It
There are confusing partial double debits, and support doesn't help afterwards. On the contrary: The worst thing is that the casino confirms that it does NOT provide the customer with a detailed deposit overview with transaction number and time, that is madness and an attempt to confuse the customer and lose track! You get something like this from every casino and it is also the customer's right!
An investigation takes several days until the payment department gets in touch. Please keep your hands off it! Absolutely!
There are confusing partial double debits, and support doesn't help afterwards. On the contrary: The worst thing is that the casino confirms that it does NOT provide the customer with a detailed deposit overview with transaction number and time, that is madness and an attempt to confuse the customer and lose track! You get something like this from every casino and it is also the customer's right!
An investigation takes several days until the payment department gets in touch. Please keep your hands off it! Absolutely!
- Payment History Status does not match reality
- No detailed transaction details
- Investigation with support is very tedious and you always get the same answer (The problem about your xxx euro deposit has been forwarded to our department and we are still waiting for a response. Don't worry, we will notify you immediately by e-mail after the problem is solved. We also don't provide documents of all deposits and withdrawals for all time of activity on our site.
Automatic translation:
Sol Casino
11 months ago
Hello, dear player! We understand your feelings about the situation. We would like to note that the statuses of your deposits are shown correctly on our website. Our team of specialists is always happy to help you solve problems with deposits, but often we have to wait for some time for a response from the payment system, as it is a third-party organisation and we cannot influence the speed of its work.
Best regards,
SOL Casino!
Best regards,
SOL Casino!
