2 months agoOriginalTranslation
Unfortunately, this is another one of the Dama casinos that doesn't seem to have its IT systems under control. I received a promo offer of 30% cashback with x3 turnover requirements and (luckily) asked in the chat 30 minutes after receiving it whether this also applied to live casino losses. The agent checked and told me after 10 minutes that this offer was not valid for me. If I hadn't asked, I would have been doubly unlucky. The fact that such a large company repeatedly fails to do something as obvious as this (the system checks whether customer xy meets requirement xy before shipping) is incomprehensible to me. It has already happened twice that I deposited in their casinos and the chat afterwards said the bonus was not valid. Either they are cutting costs on IT or there is a system behind it, the main thing is that you pay in!
Automatic translation:
Spades Queen Casino
2 months ago
Dear Player,
Thank you for sharing your thoughts with us. We’d like to provide some clarity regarding the Queen's Daily Cashback promotion and how it works to avoid any misunderstandings in the future.
The percentage of cashback and the wagering requirements of the bonus are determined based on your activity specifically in slots. This is because the Queen's Daily Cashback is tailored for players engaging in slot games. Additionally, the percentage of cashback you receive depends on your level within our Loyalty Program, as outlined in our terms and conditions.
For players who enjoy live casino games, we’re excited to remind you about our Daily Live Games Rakeback promotion. This bonus provides a percentage rakeback on your losses in the "Rakeback Live Games" category, and like the cashback offer, the percentage is determined by your Loyalty Program level.
We appreciate your feedback and are committed to ensuring our players have a clear understanding of our promotions. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team – we’re here to help!
Best regards,
Spades Queen Casino Team.
Thank you for sharing your thoughts with us. We’d like to provide some clarity regarding the Queen's Daily Cashback promotion and how it works to avoid any misunderstandings in the future.
The percentage of cashback and the wagering requirements of the bonus are determined based on your activity specifically in slots. This is because the Queen's Daily Cashback is tailored for players engaging in slot games. Additionally, the percentage of cashback you receive depends on your level within our Loyalty Program, as outlined in our terms and conditions.
For players who enjoy live casino games, we’re excited to remind you about our Daily Live Games Rakeback promotion. This bonus provides a percentage rakeback on your losses in the "Rakeback Live Games" category, and like the cashback offer, the percentage is determined by your Loyalty Program level.
We appreciate your feedback and are committed to ensuring our players have a clear understanding of our promotions. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team – we’re here to help!
Best regards,
Spades Queen Casino Team.
