2 years agoOriginalTranslation
The game itself was fun, I got to level 4 and for every level up you get free spins as a gift that you earned by depositing with real money... When I reached level 4 I wanted to claim my free spins for that you have to use the contact support they could only credit me with 30 free spins for level 4. I didn't get the other 40 free spins for level 1, 2 and 3 although I paid a lot of money for it and I am entitled to it... Not that the player may win something. Support was not that competent and slightly unfriendly... After they refused to credit me with my free spins I closed my account without hesitation or trying to keep me there the closure was carried out. Professional rip-off mafia hopefully the shop will soon go bankrupt and hopefully many people will read this and avoid the casino.... Mfg
Answer to the statement from the slotozen employee.
Nothing was automatically credited just because the switch was not active on the deposit bonus.
So for me these are two different types of bonuses, I like to do without a deposit bonus but I like to take advantage of the earned bonus, e.g. level up... Nicely made confusing so that the player is robbed of his money or wins nothing. ... rip-off!
Answer to the statement from the slotozen employee.
Nothing was automatically credited just because the switch was not active on the deposit bonus.
So for me these are two different types of bonuses, I like to do without a deposit bonus but I like to take advantage of the earned bonus, e.g. level up... Nicely made confusing so that the player is robbed of his money or wins nothing. ... rip-off!
- Nothing good to report
- Poorly programmed site always some bugs
- Confusing bonus rip-off system
Automatic translation:
1
Slotozen Casino
2 years ago
Dear Jeffboy83,
We’re sorry to hear our support team couldn’t meet your expectations.
Please note that all bonus awards for reaching a new VIP level are added automatically once conditions are completed. Support team does not credit them manually, but we are always happy to show our appreciation for any sufficient bonus free deposit activity with a personal bonus.
If you decide to give us another chance, we’ll be happy to have you back!
Best regards,
SlotoZen Team
We’re sorry to hear our support team couldn’t meet your expectations.
Please note that all bonus awards for reaching a new VIP level are added automatically once conditions are completed. Support team does not credit them manually, but we are always happy to show our appreciation for any sufficient bonus free deposit activity with a personal bonus.
If you decide to give us another chance, we’ll be happy to have you back!
Best regards,
SlotoZen Team
