jeffboy83's reviews

Casino Guru

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2 years agoOriginalTranslation
The game itself was fun, I got to level 4 and for every level up you get free spins as a gift that you earned by depositing with real money... When I reached level 4 I wanted to claim my free spins for that you have to use the contact support they could only credit me with 30 free spins for level 4. I didn't get the other 40 free spins for level 1, 2 and 3 although I paid a lot of money for it and I am entitled to it... Not that the player may win something. Support was not that competent and slightly unfriendly... After they refused to credit me with my free spins I closed my account without hesitation or trying to keep me there the closure was carried out. Professional rip-off mafia hopefully the shop will soon go bankrupt and hopefully many people will read this and avoid the casino.... Mfg
Answer to the statement from the slotozen employee.
Nothing was automatically credited just because the switch was not active on the deposit bonus.
So for me these are two different types of bonuses, I like to do without a deposit bonus but I like to take advantage of the earned bonus, e.g. level up... Nicely made confusing so that the player is robbed of his money or wins nothing. ... rip-off!
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  • Nothing good to report
  • Poorly programmed site always some bugs
  • Confusing bonus rip-off system
Automatic translation:
Slotozen Casino
2 years ago
Dear Jeffboy83,

We’re sorry to hear our support team couldn’t meet your expectations.

Please note that all bonus awards for reaching a new VIP level are added automatically once conditions are completed. Support team does not credit them manually, but we are always happy to show our appreciation for any sufficient bonus free deposit activity with a personal bonus.

If you decide to give us another chance, we’ll be happy to have you back!

Best regards,
SlotoZen Team
2 years agoOriginalTranslation
I can't remember the game experience as much, because more than half a year ago I had myself locked out of the casino for an indefinite period of time, not without reason... I still get advertising emails from the filthy load, even though I have the Dreck's support has already been contacted several times regarding this junk email justification is from their side they can't do anything because it's the system and that a technician has to do it, blah blah blah... Just stay away because there's more money in your pockets .... Kind regards
Update continues to get the garbage in electronic form every day, contact the incompetent support every day anew, no one is able to solve such a small thing. I'll keep going until the servers shut down...
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  • Luckily I'm out of the casino
  • There is not enough space here to write so many negative things
Automatic translation:
2 years agoOriginalTranslation
I deposited about 200 € within a very short time, unfortunately won nothing after a few weeks I contacted the support because I wanted to get some free spins without a deposit or some bonus credit, after all I made all deposits without a bonus, in my opinion there would be at least 10 Free spins were in there to keep the paying customer engaged. The support told me in a friendly manner that I had no claim and wanted to turn me on a "nice" deposit bonus even though I told him at the beginning of the conversation that I was currently short of cash and couldn't deposit anything. I think that the shop is a stingy club !! I had my account closed after the conversation, they won't get a cent more from me!
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  • good games, but there are also many other casinos ..
  • Avarice is not cool!
Automatic translation:
3 years agoOriginalTranslation
Have paid 50 € nothing came with rum no free spins etc can be blocked again directly and gave them my opinion!
Stay away from the rip-off club!
Automatic translation:
Wild Tokyo Casino
3 years ago
Thank you for your feedback, the opinion of all our players is important to us. We regret that you had bad luck and because of that, got a bad impression about our casino. We would like to cheer you up and offer you exclusive bonuses. In order to get them, please contact the casino support service via live chat.
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