Hello!

We are very sorry to hear that you have experienced such difficulties.

Please pay attention to the fact that, according to the rules of our platform, you may only withdraw your funds via the same method you have used to deposit with, unless there will be any difficulties.

As a gaming platform, we do our best to help you receive your funds no matter what, no matter the specifics of the situation that may take place.

In case if you have encountered any technical situation while using our platform, in particular with your account - please make sure to reach out to our customer support service in order for us to be able to assist you as soon as possible.

We care the most about your personal user experience, and always make sure to assist you at all times in case if you have any concerns.

Sincerely,
Fairspin.