Dear player

We regret that the casino's terms and conditions didn't meet your expectations. All information about the withdrawal process is described on our site in the "Terms and Conditions" section, in point 9 "Withdrawal policy", and every user has a possibility to agree with it or not during the registration. These conditions must prevent players from fraudulent activity including money laundering.

As for the support team, could you, please, specify, what exactly you didn't like?

We hope for your understanding of the terms and conditions, and if you ever need advice on slots with low volatility where the wagering can be more effective, please, contact our live chat and we will help you :)

Best regards,
OXI team