Casino ok, they took a while to pay me, but it was because of the payment provider, it really looks like it was a provider problem. However, if you want to get good reviews, I suggest you be quick to approve the withdrawal, give accurate feedback and send at least one email note about each problem (I didn't receive an email about why my withdrawal from Banco do Brasil was refused and I didn't receive an email about why some documents were refused). For Brazil they don't have an active page on reclameaqui, and believe me, in Brazil a casino with a responsive page with a good reputation on reclameaqui helps a lot
Conclusion: Ok, but they could improve, especially in terms of withdrawals (which is the main point), but ok, they pay
Cassino ok, demoraram para me pagar, mas foi por causa da provedora de pagamentos, realmente parece que foi problema de provedora. No entanto, se vocês querem ter boas avaliações, sugiro que sejam rápidos em aprovar o saque, em dar feedbacks precisos e enviar pelo menos uma nota de e-mail sobre cada problema (não recebi um e-mail falando do motivo do meu saque do banco do brasil ter sido recusado e não recebi e-mail do motivo de alguns documentos terem sido recusados). Para o Brasil não tem uma página ativa no reclameaqui, e acreditem, no Brasil um casino com uma página responsiva com boa reputação no reclameaqui ajuda muito
Conclusão: Ok, mas pode melhorar, principalmente em questão de saques (que é o principal ponto), mas ok, pagam
Hello, dear player! Thank you for sharing your feedback! We apologize for the delay in processing your payment, and we understand how frustrating that can be. We're actively working with our payment provider to minimize such delays in the future.
We appreciate your suggestion regarding faster withdrawals, clearer communication, and sending email notifications for rejected withdrawals or documents. Your experience is important to us, and we’ll make sure to improve in these areas.
Thank you for your patience and for giving us the opportunity to improve!
Best regards,
Sol Casino!