1 month agoOriginalTranslation
Casino ok, they took a while to pay me, but it was because of the payment provider, it really looks like it was a provider problem. However, if you want to get good reviews, I suggest you be quick to approve the withdrawal, give accurate feedback and send at least one email note about each problem (I didn't receive an email about why my withdrawal from Banco do Brasil was refused and I didn't receive an email about why some documents were refused). For Brazil they don't have an active page on reclameaqui, and believe me, in Brazil a casino with a responsive page with a good reputation on reclameaqui helps a lot
Conclusion: Ok, but they could improve, especially in terms of withdrawals (which is the main point), but ok, they pay
Conclusion: Ok, but they could improve, especially in terms of withdrawals (which is the main point), but ok, they pay
- good design
- good markets for sports betting
- 24-hour chat, an attendant helped me to check the account when I needed to, but sometimes they can give answers that are not very helpful, on technical issues that are not in their sector, such as withdrawal, and they can exceed the deadline, which is not very good
- At least they pay, but if there is a delay, you have to contact support to understand
- High collection of slots
- High fees for crypto withdrawal methods, even for BNB on the BSC network which usually has low fees (50 reais to withdraw in crypto is very expensive)
- Apparently there is only one PIX payment provider for Brazil
- Time-consuming withdrawals
- Very high rollover for bonuses (35x), does not explain if the bonus balance is separate or together with the deposit and if you can wager only the bonus
Automatic translation:
Sol Casino
1 month ago
Hello, dear player! Thank you for sharing your feedback! We apologize for the delay in processing your payment, and we understand how frustrating that can be. We're actively working with our payment provider to minimize such delays in the future.
We appreciate your suggestion regarding faster withdrawals, clearer communication, and sending email notifications for rejected withdrawals or documents. Your experience is important to us, and we’ll make sure to improve in these areas.
Thank you for your patience and for giving us the opportunity to improve!
Best regards,
Sol Casino!
We appreciate your suggestion regarding faster withdrawals, clearer communication, and sending email notifications for rejected withdrawals or documents. Your experience is important to us, and we’ll make sure to improve in these areas.
Thank you for your patience and for giving us the opportunity to improve!
Best regards,
Sol Casino!
