1 year agoOriginalTranslation
The Casino Depositwin does not want to pay out my winnings of 250 euros from the 6th tournament from the slot provider GameArt.
On 2.8. I registered there. I took the 150% Crypto First Deposit Bonus there, I deposited with Crypto XRP worth 195.69 euros and the bonus amount was 293.54 euros.
The bonus is wager-free, ie it does not have to be wagered, even if you have already lost your real money and are already in the bonus. Anything over the bonus amount can be withdrawn at any time, then the bonus amount will be deducted.
I played a lot of slots there and also took part in GameArt's tournament which was advertised on Depositwin's website. Official link on GameArt page https://gameart.net/yeetsweet-tc/
I played slots there for several hours and couldn't win anything big and decided on August 3rd. Withdraw 200 euros, the bonus was then automatically canceled. I still had to send a selfie with ID and was verified. I received the payment on the same day.
On August 6th I saw that the GameArt tournament ended at 11 p.m. My high score was 161604 and 22nd place and I got a prize of 250 euros, see screenshot I attached. So I paid the 250 euros straight away.
On August 7th I received an email from Casino Depositwin that I had breached the T&Cs and my winnings of 250 euros were then deleted. The casino told me I did a bonus hunt with my deposit and bonus money and after the balance went to zero I opened the hunted bonuses and received the €250 win.
Yes, I did a little bonus hunt, but I opened all bonuses before making a withdrawal. So I didn't violate 1.7 in the terms and conditions at all. 1.7 in the terms and conditions means: If someone makes a bonus hunt and opens the bonuses later by making a new deposit. As already mentioned, it was also a wager-free bonus. If I still had bonuses open, why should I open them after the withdrawal, because I could have opened them beforehand and withdrawn them together with the 200 euros. So the statement of the casino is illogical.
After my withdrawal my balance was zero and the 250 euro winnings came from the tournament and that money doesn't even belong to the casino it came from GameArt.
I emailed the casino and let them know but they want to stand by their decision.
On 2.8. I registered there. I took the 150% Crypto First Deposit Bonus there, I deposited with Crypto XRP worth 195.69 euros and the bonus amount was 293.54 euros.
The bonus is wager-free, ie it does not have to be wagered, even if you have already lost your real money and are already in the bonus. Anything over the bonus amount can be withdrawn at any time, then the bonus amount will be deducted.
I played a lot of slots there and also took part in GameArt's tournament which was advertised on Depositwin's website. Official link on GameArt page https://gameart.net/yeetsweet-tc/
I played slots there for several hours and couldn't win anything big and decided on August 3rd. Withdraw 200 euros, the bonus was then automatically canceled. I still had to send a selfie with ID and was verified. I received the payment on the same day.
On August 6th I saw that the GameArt tournament ended at 11 p.m. My high score was 161604 and 22nd place and I got a prize of 250 euros, see screenshot I attached. So I paid the 250 euros straight away.
On August 7th I received an email from Casino Depositwin that I had breached the T&Cs and my winnings of 250 euros were then deleted. The casino told me I did a bonus hunt with my deposit and bonus money and after the balance went to zero I opened the hunted bonuses and received the €250 win.
Yes, I did a little bonus hunt, but I opened all bonuses before making a withdrawal. So I didn't violate 1.7 in the terms and conditions at all. 1.7 in the terms and conditions means: If someone makes a bonus hunt and opens the bonuses later by making a new deposit. As already mentioned, it was also a wager-free bonus. If I still had bonuses open, why should I open them after the withdrawal, because I could have opened them beforehand and withdrawn them together with the 200 euros. So the statement of the casino is illogical.
After my withdrawal my balance was zero and the 250 euro winnings came from the tournament and that money doesn't even belong to the casino it came from GameArt.
I emailed the casino and let them know but they want to stand by their decision.
- Fast payout
- Tournament money from provider GameArt has been deleted
- Support no help
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