berthie02's reviews

Casino Guru

We want players to understand gambling.

1 month agoOriginalTranslation
It hasn't even started yet. I wanted to pay in with my credit card. The money was blocked and I had to verify the credit card first. But the money had already been debited. The verification was rejected. To try the verification again, you have to deposit again. Money gone, verification rejected. For no reason. Now the money will be returned in 7 days. Thank you, that's the end of it for me as a new customer.
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  • games on offer
  • Payments are blocked
Automatic translation:
1 month agoOriginalTranslation
If you deposit frequently with little chance of winning, it's called gambling. If you only deposit without ever winning, it's a rip-off. The casinos have very poor RTPs and the players are all frustrated. It's questionable whether this is all that smart. I've tried it for months now and you don't even get any fun or time to play. I always get collective emails with lots of player names. That's forbidden. The lady who sends out the bonus offers writes my full name in the CC and now everyone knows where I played. She's also cheeky, offers bonuses and then says, deposit more and you'll get more bonuses....I'm going to cancel the account
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  • Good range of games
  • Subterranean RTPs
  • violation of data protection guidelines
  • Unfriendly supervisor
Automatic translation:
1 month agoOriginalTranslation
It is fashionable these days to adjust the RTPs downwards. The Grab bonus is rigged. I would rather donate my money to poor people than continue to be ripped off. I have had the account closed. Let's see if they do it.
  • Very good range of games
  • Subterranean RTP
  • Payouts take forever
Automatic translation:
2 months agoOriginalTranslation
I can only agree with the previous German speaker. Bonuses are promised and not kept. The support is extremely unfriendly and simply kicked me out of the chat. Stake has been positive in the forums so far. That will change if the way they deal with things doesn't change.
  • Nothing
  • Support
  • bonus
  • RTP
Automatic translation:
4 months agoOriginalTranslation
Today I'll give my reason for the review. Payouts are delayed for an unnecessarily long time. Communication is poor. There is no chat. Support only responds after a negative review.
  • Good range of games
  • No chat
  • No communication, no response
  • Payments are not processed without giving reasons
Automatic translation:
4 months agoOriginalTranslation
The rating is changed. The withdrawal methods have been expanded. The withdrawals still take too long. Game providers such as Elk Studios have been removed. The RTPs have been adjusted and are very poor. After 36 deposits - albeit small amounts - not a hint of a win.
  • Many bonus offers
  • No real help from chat or support
  • Incomplete game providers
  • Poor RTPs
Automatic translation:
GGBet Casino
6 months ago
Hello! We're sorry to hear that you have this impression. We'd like to help.
Could you provide us with your user ID or email address? We could verify the details of your deposit and possible withdrawals.
8 months agoOriginalTranslation
As a long-term customer of Viggoslots, I have been treated unfairly recently. Payouts are cancelled or not paid out for a long period of time. I have been waiting for over 8 days at the moment. The support writes something different every day. I had to identify myself again in the 8 days, although I had already done that a long time ago and everything was fine. It's a shame, I was actually very satisfied up until now. Now the money arrived after 8 days... too long
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  • Extensive range of games
  • Fast answers
  • Eternally long payout times
  • Delaying payments with harassment
  • Unsatisfactory support responses
Automatic translation:
Trustpilot_flash_alt
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