9 months agoOriginalTranslation
I'm new to the platform, the casino is very confusing, the withdrawal takes a long time to be approved, I've been waiting for more than 24 hours for the withdrawal to be approved and other than for the money to fall into the account, they say it's up to 5 business days
Most of the games I can't access the one with the error and the games available are the ones that take the most money from us
I had 1300 to withdraw when I tried, I could only 1000 and apart from the delay, my money has not dropped until now
Most of the games I can't access the one with the error and the games available are the ones that take the most money from us
I had 1300 to withdraw when I tried, I could only 1000 and apart from the delay, my money has not dropped until now
Automatic translation:
2
Hiperwin Casino
9 months ago
Hello mrmileena,
Thank you for sharing your experience with us.
Regarding our withdrawal process, requests are processed within 24 working hours which is a maximum of 72 hours as per Hiperwin - Terms of Service.
Once your withdrawal is approved, you will receive your winnings within 3 to 5 working days if you are using Bank Transfer payment method.
We have numerous other payment methods that you can use, some of which are even instant!
We would like to apologize to you as we are aiming to have withdrawals approved in a lot less than the current time-frame for this matter.
Kindly, I invite you to always use our Customer support chat.
We are at your disposal in order to satisfy you on the spot for a mutual better understanding of the situation and find a faster solution for your issue.
Furthermore, our technical department will be glad to check further and in the depth for any technical issue you are encountering with some games.
Best Regards,
Hiperwin Team
Thank you for sharing your experience with us.
Regarding our withdrawal process, requests are processed within 24 working hours which is a maximum of 72 hours as per Hiperwin - Terms of Service.
Once your withdrawal is approved, you will receive your winnings within 3 to 5 working days if you are using Bank Transfer payment method.
We have numerous other payment methods that you can use, some of which are even instant!
We would like to apologize to you as we are aiming to have withdrawals approved in a lot less than the current time-frame for this matter.
Kindly, I invite you to always use our Customer support chat.
We are at your disposal in order to satisfy you on the spot for a mutual better understanding of the situation and find a faster solution for your issue.
Furthermore, our technical department will be glad to check further and in the depth for any technical issue you are encountering with some games.
Best Regards,
Hiperwin Team
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