4 months ago
I registered on this site and made a deposit without using any bonuses. After winning on bets and slots, they requested additional verification, which I completed. I sent them a video selfie. Now, there is no response, my money is frozen, and they say they will be checking for 31 days. Honestly, spinning the slots and then freezing the money for a month is complete nonsense, especially when other casinos pay out immediately after verification. I will keep updating my review and keep you posted.
- 31 day verification
Fresh Casino
4 months ago
Hello, dear player! According to rule 10.4 of the "Sports" section "The FRESH Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential." So additional check is normal process to check if everything right with your withdrawal request and if there weren't any fraudulent actions on your part. It's a kind of necessity for us to be sure that everything is legal and safe. There's no need to worry. Generally, this check ended erlier but 31 calendar day is a deadline.
Best regards,
Fresh Casino!
Best regards,
Fresh Casino!
