1 year ago
Terrible casino. They do not guarantee 1-day withdrawal as written in their own terms and conditions. Customer service immeasurable, very rude and incompetent. I have a pending withdrawal and no one has been able to help me.
- No pros
- Customer service
- Slow withdrawals
- They do not guarantee what is written in the T&C's
2
Arlekin Casino
1 year ago
Hello Snyvex93!
Thank you for your feedback, and sorry for your inconveniences.
However, we adhere strictly to our Terms & Conditions, ensuring that cashouts for verified players are processed within 24 hours. However, for non-verified players, the process might take a bit longer as we conduct thorough document checks.
Based on your conversations with our agents, it's apparent that your account's full verification status hasn't been confirmed yet. While your documents have been approved, we are awaiting the provider's final review of your payment document, indicating that your account isn't yet fully verified.
Furthermore, you can verify your account status in your profile. Your ID, address, selfie, and bank statement with IBAN proof are indicated with a green icon, whereas your PaySafe documents are still marked with yellow, indicating they are pending and undergoing the provider's review, as our agent informed you.
We apologize sincerely for the extended verification process; unfortunately, these checks can take some time.
As I see, the verification process is now complete, and your cashout has been approved successfully.
Best regards,
Arlekin Casino Team
Thank you for your feedback, and sorry for your inconveniences.
However, we adhere strictly to our Terms & Conditions, ensuring that cashouts for verified players are processed within 24 hours. However, for non-verified players, the process might take a bit longer as we conduct thorough document checks.
Based on your conversations with our agents, it's apparent that your account's full verification status hasn't been confirmed yet. While your documents have been approved, we are awaiting the provider's final review of your payment document, indicating that your account isn't yet fully verified.
Furthermore, you can verify your account status in your profile. Your ID, address, selfie, and bank statement with IBAN proof are indicated with a green icon, whereas your PaySafe documents are still marked with yellow, indicating they are pending and undergoing the provider's review, as our agent informed you.
We apologize sincerely for the extended verification process; unfortunately, these checks can take some time.
As I see, the verification process is now complete, and your cashout has been approved successfully.
Best regards,
Arlekin Casino Team
