Well I decided to give this Casino 1 more shot because it seems every single one of the online casinos are not playing fair and just cheating their customers outta money this one included.
Like I had said I thought I'd give it another shot cause maybe the last couple times, maybe I was just unlucky. So I did this time actually win a large amount of money ( but only after I had already deposited multiple times before hand. ) so I noticed I had some free spins available to me so I accepted the free spins then went to the bonus section within the profile/ settings menu, I wanted to make sure there was no stipulations attached to the free spins like for example any play through requirements ect ect ....
The bonus screen did not show any requirements attached to the free spins and I could find no other details regarding any kind of restrictions on any winnings for the free spins, so I accepted and went and played them. Also usually after any free spins are played there will be a small box that will appear saying how much you've won with the free spins and what play through amount you need before any withdraw is allowed. That screen never appeared on my screen. I thought is was strange so again I went back to the settings / profile screen and brought up the bonus screen the shows if you have bonuses and how much play through is needed. Again it showed nothing. So I decided to keep playing with the I think it's was some where around 20- 40 dollars I won off the free spins so I figured just to be on the safe side I will do a guesstimate on a play through and even played over my guesstimate play through on up to a grand im pretty sure. I then played even longer to see if maybe I could get more than a grand. I only ended up going in reverse. I ended up getting down to 600 bucks and decided that was probably good enough to stop and withdraw the 600.
So I again checked the bonus screen again just to triple check that there were not going to be any surprises when I cash out. I again found no info discussing any details about any of the free spins or anything mentioning any kind of play through requirements or Maxum withdraw amount. So I thought right on ! I'm gonna cash this 600 out to my bitcoin wallet !
I had no problems with the withdraw procedure as I've KYC'd in the past so that part was not necessary. I then a couple min later received a congratulations email about my winnings and that I would be receiving them as soon as they had finished approving it. So it took about 4 days before I had received my winnings into my crypto wallet and when I opened the wallet well SOB I knew it was too good to be true. Those ass hats kept 500 bucks of my 600 ! They paid me 100 bucks. I had a feeling they were gonna figure out a way to take it from me. Nowhere on the site mentioned anything regarding any stipulations on the free spins. Then just make absolutely sure I even did close to a 2500 dollar play through just to show hey I'm a good customer that trying to do all the right things so I can keep my winnings even though it was not mentioning any play through requirements I went ahead and did one . So one would think he this is a good customer. So I basically gave them all that extra money for nothing. So I expected I had done my requirements and found nothing discussing any requirements on the free spins. So I then contacted customer service through the online chat and the pompous agent had the audacity to say to me " well the deposit limits on free spins are in the user policies section". My response was " well no shhhh( you know the word) then told him funny how that information was nowhere on their site and could not find it anywhere or even any kind of instructions pointing me in any such direction to verify that information and that I felt they did that on purpose and that I would not be returning to the casino ever again.
This is really getting out of hand with these casinos. Nobody is regulating them so they just continue to screw their customers. Well I'm done with every one of these crooked casinos ! Every single one of them are effin trash ! And I sincerely hope all the owners burn in hell !! I hope they feel good about the fact that they just robbed a disabled veteran. I hope that sits well on their conscience when they try and sleep at night. I'm sure it won't but it sure would be nice if it did though !